Help & Support

Help & Support

Got a question for us?

Need some help and support? For product questions, check out our product pages or get in touch with us on our Live Chat or call us on 01727 238 734 from 9am-5pm Monday to Friday.

Myvetting will be online to receive customer emails and Live Chat between 9.00am and 5.00pm, Monday to Friday, with the same office hours for our telephone line. Our office and contact options will be closed on Bank and Public holidays.

Delivery Times
Delivery times are explicit from online portal and include DBS basic checks (48 hours), Standard & Enhanced Checks (within 10 working days), with Right to Work & Right to Rent real time checks with instant results. online process
The ‘Client’ will submit to relevant ‘Applicant’ information via the online application platform, which should include the ‘Applicant’ name, email and, ideally, mobile number. An alert will be issued automatically to the applicant for completion. Upon applicant completion, the client will be notified when they can download the applicant/s final report.

Payment Terms
‍Payment is due in advance of issuing alerts. Failure to buy checks will prevent use of the platform.

Right to Delete
The right to get your data deleted, or the ‘right to erasure’ allows you to ask an organisation to delete data that it holds about you. Please email us at and let us know what personal data you would like us to delete. We will then be able to advise if we can delete the data